Frequently Asked Questions

ordering

Are there any contracts?

There are no contracts and no joining fees. You may order for a weekly delivery up to 4 weeks in advance.

What is the best way to start?

We recommend you start with a CLEANSE. This is a great way to revitalise and detox your body. Follow with a PLAN to achieve your weight loss goals through portion control – choose from either 1200, 1500 or 1800 calorie options. Continue your healthy eating regime with our Individual Meals.

What’s the difference between a Cleanse and Plan?

The cleanse gives your digestive system a rest from wheat, gluten, dairy, red meat, preservatives, additives + highly processed foods. It is a great way to start your healthy eating program, lose a few kilos and feel great inside and out. Plans are calorie controlled for weight loss and re-introduce all ingredients in a moderate healthy portion for each meal.

delivery

When do you deliver to my area?

Each area has a designated delivery day – please enter your postcode here for details. There is a minimum order value of $50 excluding delivery.

Who delivers my food?

Sydney, Melbourne + Brisbane metro are serviced by our Dietlicious drivers. We do use Fastway Couriers for some suburbs as well as ACT and regional NSW, VIC and QLD.

What do I do with my insulated box?

Boxes are collected on delivery of your next order – please store in a clean space and remember to leave our when expecting a delivery. We appreciate your assistance in helping us reduce wastage.
Exception: There is no box retrieval by independent couriers (Fastway)

Can I send a Gift of meals?

Gift orders can be placed online. Choose a plan or select your own meals for our menu; provide the recipients details and date of delivery. Add a message for the Gift Card. If no-one is home the gift hamper will be left at front door. Please advise recipient of delivery date.
Note: We shall not accept any liability after delivery.

What about Public Holidays?

There are no deliveries on Public Holidays. Most deliveries will be made on your next delivery day.

Can we collect our orders?

Meals can also be collected from our kitchen in Brookvale and Melbourne, but please pre-order so that we can have it packed ready to go. For same day pick up orders before 12 noon.
We are located at :
Sydney kitchen: Unit 5/9 Powells Road, Brookvale.
Melbourne kitchen: 63 Henderson Rd, Clayton.
Pick up: Monday to Thursday 8.30am – 5pm Friday 8.30am – 4pm.

meal info

Who cooks my meals?

Sebastien Houillon is our French executive chef and is assisted by Indian master chef Gupreet Singh and a team of inspired sous chefs. The combined skills of our kitchen results in an extensive menu of global flavours that will leave you enjoying every mouthful as well as being nutritionally balanced and portion controlled for optimum results.

What ingredients are used?

Locally sourced, real ingredients are what we use in all our meals. We don’t use any preservatives, additives or genetically modified foods. Fresh herbs, onion, garlic, and spices are used to create unique flavour bases. All meals are cooked from scratch in our kitchens with premium produce. For a full list of ingredients for any dish please click on the photo of the meal. Full nutritional information is also provided for every meal.

What if I'm allergic to some foods?

Please check each meal for anything you may be allergic to. Click on each meal to see a full ingredient list. In our kitchen we use milk, egg, gluten, seafood, peanuts, other nuts, sesame seed and capsicum and we cannot guarantee a total absence of these products in any of our meals.

Do you cater for special dietary requirements?

Follow our gluten free, vegetarian and dairy free icons for suitable options. Diabetics are also covered as our meals are low in fat, low or zero sugar and in the right portions.

How do I serve my meals?

Each meal has specific easy instructions on how to cook or reheat. If you are oven cooking you need to transfer the food from the plastic container to an oven proof dish. Most meals can be heated using a microwave.

How do I store my meals?

Meals can be stored in the freezer for up to 4 months. Once defrosted, they can be stored in the fridge for up to 4 days. If receiving a PLAN place days 1-3 in fridge and the remaining days in the freezer. Each evening take next day's meals and move to fridge to defrost. Vegetables and Salads arrive fresh and are to be stored in the fridge.

payment

What are my payment options?

Payment can be made by Visa, Mastercard, Amex or Paypal online or you can pay cash or cheque on delivery to our driver. Orders delivered by Fastway couriers require payment online. To protect your security we use a secure independent payment gateway and do not keep any credit card details.

How do I pay if I order multiple week deliveries?

If you are ordering multiple week plans or meals, the total cost is charged at the time of ordering.

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